We watch the performance metrics and policy warnings each marketplace uses to judge your account, fix problems at the cause and handle appeals, so a bad week doesn't turn into a suspension.
We check the health of every account, explain what the numbers mean and fix the cause before it costs you.
Amazon's policy is an Order Defect Rate under 1% over 60 days and a cancellation rate under 2.5% over 7 days. Go over either and the account can be deactivated.
Amazon's Account Health Rating runs from 0 to 1,000. Each policy violation costs points, and below 200 the account is at risk of deactivation.
eBay rates sellers Top Rated, Above Standard or Below Standard each month, and TikTok Shop gives a Shop Performance Score from 0 to 5. Each has its own idea of what counts against you.
We track Amazon's targets: Order Defect Rate under 1% (negative feedback, A-to-z Guarantee claims and chargebacks), and on orders you ship yourself, cancellation rate under 2.5%, late dispatch rate under 4% and valid tracking rate above 95%.
We deal with policy warnings, listing violations and IP complaints within their deadlines. On Amazon, repeat violations of the same policy cost more points each time, and too many in 180 days can put the account at immediate risk.
To avoid Below Standard on eBay, you need a transaction defect rate (seller cancellations and unresolved buyer problems) of 2% or less, and no more than 2 cases, or 0.3%, closed without seller resolution. Top Rated needs 0.5% or less.
TikTok Shop's score covers negative reviews, seller-fault returns and cancellations, on-time delivery, chat satisfaction and after-sales handling time. We watch each one and work on the weakest.
If a listing or account is restricted, we find the root cause, put fixes in place and write the appeal or plan of action for your approval.
Many problems start upstream: stock that runs out, slow dispatch, listings that don't match the product. We fix those through orders and customer service and listing optimisation.
We review every account's health page, open warnings and recent performance metrics.
We clear open issues first: unanswered policy notices, suppressed listings and anything close to a threshold.
We check account health on every marketplace as part of the day-to-day running.
Your monthly report shows each account's standing, what we've fixed and anything we're watching.
Book a free 20-minute demo. We look at your products and where you sell today, show you the channels worth adding and walk you through a launch. You get a clear quote afterwards. No cost, no obligation.
